Privacy Policy for TripAway

Effective Date: December 25, 2024
Last Updated: December 25, 2024

1. Introduction

Sarah and Pauline Walid Lutfi Company (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we handle information related to both the TripAway Notifications app and our website, https://tripawayjo.com. The app is designed to send notifications through WhatsApp, and our website provides information about our company and services.

2. Information We Collect

We may collect the following information:

• From the App:
  
  • We do not collect or store personal user credentials. The app is only used by administrators to create WhatsApp keys and send notifications.
    
    
• From the Website:
  
  • Visitor data, such as IP addresses, browser type, and browsing behavior, may be collected for analytics purposes.
  • Contact information provided through forms, such as name, email address, and phone number.
    
    

3. Cookies and Tracking

We may use cookies and other tracking technologies on our website to enhance user experience and analyze traffic. We use Google Analytics via Google Tag Manager to track website activity, including the pages visited and time spent on the site.
By using our website, you consent to the use of cookies.
We plan to implement a cookie consent banner in the future but currently collect cookie data without a banner. You can disable cookies through your browser settings, though this may limit certain features on the site.

4. Third-Party Providers

We use third-party services to facilitate our app’s functionality and improve our website:

• Google Analytics: We use Google Analytics to track website activity and improve user experience. Google Analytics processes visitor data such as IP addresses and browsing behavior.
• WhatsApp API Provider: We integrate with WhatsApp’s business API for sending notifications.
  
  

These third-party providers may have access to certain data, but they are obligated not to disclose or use this information for other purposes. Please refer to their privacy policies for more details:

• Google Privacy Policy
• WhatsApp Privacy Policy
  
  

5. User Rights

While our website is accessible globally, including from the European Union (EU) and California, we do not actively target users in those regions. However, if you are a user in the EU or California, you may have rights under laws such as the General Data Protection Regulation (GDPR) or the California Consumer Privacy Act (CCPA).
Users can exercise their data rights by emailing us. For example, you can request access to your personal data or request its deletion, but please note that data collected by Google Analytics cannot be modified or deleted.
To exercise your rights, please contact us at:

• Email: mustafa@tripawayjo.com
  
  

6. How We Use Information

We use the information collected to:

• Deliver notifications via WhatsApp through the app.
• Improve our website and provide better services.
• Respond to inquiries submitted via our website.
  
  

7. Sharing Your Information

We do not share data with third parties, except:

• When required for integration with WhatsApp APIs.
• To comply with legal obligations.
  
  

8. Data Retention

We retain data only as long as necessary for its intended purposes or as required by law.

9. Security

We take appropriate technical measures to ensure the security of your data, including securing API keys and configuration settings.

10. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

• Website: https://tripawayjo.com
• Email: mustafa@tripawayjo.com
• Phone: +962799363537